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The _____________________________________ (two words)includes all elements existing outside the boundary of the organisation that have the potential to affect the organisation.

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organisati...

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Mile-high Marketers wants to compile a profile of the customer it will target in its next promotional mailing.What environment would this be included within?


A) The internal environment
B) The task environment
C) The work environment
D) The general environment
E) Two of these choices

F) All of the above
G) A) and B)

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__________ are associated with the surface-level of organisational culture.


A) Values
B) Norms
C) Tables and chairs
D) Beliefs
E) Three of these choices.

F) All of the above
G) A) and B)

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A(n)____________________ is a phrase or sentence that expresses a key corporate value.

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The Doctors for Forests group works within the legal-political framework to influence the company to behave in socially and environmentally responsible ways.This group may be called a:


A) pressure group
B) legal group
C) group of retirees
D) social group
E) corporate governance group.

F) A) and D)
G) None of the above

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Organisational efforts to influence public opinion about the organisation itself and what it stands for is known as:


A) advertising
B) public relations
C) marketing
D) boundary spanning
E) None of these choices.

F) B) and C)
G) None of the above

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List five visible artifacts of an organisation's culture.

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Possible responses would inclu...

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The __________________ culture is suited to organisations concerned with serving specific customers in the external environment but without the intense need for flexibility and rapid change.

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An object,act or event that conveys meaning to others is referred to as a:


A) symbol
B) slogan
C) story
D) hero
E) culture.

F) A) and C)
G) C) and D)

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The task environment encompasses all the external environmental forces that impact directly on an organisation's operations and performance.

A) True
B) False

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Define the elements that comprise an 'organisational eco-system'.

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The students answers should in...

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The __________ environment represents the outer layer of the environment and affects organisations __________.


A) task; indirectly
B) general; directly
C) internal; directly
D) internal; indirectly
E) general; indirectly

F) C) and D)
G) B) and E)

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Organisations that are embedded in complex networks of relationships that result in them competing in some markets,whilst collaborating in others,is known as:


A) A cluster relationship
B) co-optation
C) a joint venture
D) an interorganisational partnership
E) None of these choices.

F) A) and B)
G) A) and C)

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Define 'environmental uncertainty'.Using examples,what are the two basic strategies for dealing with high environmental uncertainty? How might the role of the boundary spanner assist in these strategies?

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The two strategies are to adapt the orga...

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Define what is meant by the term 'organisational ecosystem'.Use an example from the Internet to illustrate your answer.

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From the text, the student should be abl...

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The ______________________________________ (two words)is the outer layer that is widely dispersed and affects organisations indirectly.

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Briefly describe and discuss the various levels of culture.

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Culture can be analysed at three levels....

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The ______________ dimension represents the general economic health of the country or region in which the organisation operates.

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An organisation's task environment includes all of the following,except:


A) Competitors
B) Customers
C) Labour markets
D) Employers
E) Suppliers

F) D) and E)
G) A) and E)

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The __________________emerges in an environment that requires fast response and high-risk decision making.


A) adaptability culture
B) achievement culture
C) consistency culture
D) involvement culture

E) C) and D)
F) A) and C)

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